• QA Manager/Supervisor

    Location US-TX-Carrollton
    Posted Date 4 weeks ago(9/20/2018 12:46 PM)
  • Overview

    Company: G6 Hospitality

     

    POSITION SUMMARY

     The Quality Assurance (QA) Manager is responsible for day-to-day management of the operational QA Program (including QA Audit and Guest Satisfaction Programs and Platforms) to ensure continued success.  Key functions include operational planning and deployment, program and system management, reporting and analysis, and multi-level communication. Collaborating with internal and external partners (corporate, field, owned and franchise locations), ensuring the QA Program is aligned with Brand Standards and Enterprise goals, and delivering optimal performance and maximum impact for continuous improvement.

     

    About G6 Hospitality

     

    Whether you’re working at our headquarters in Carrollton or at one of our Motel 6 or Studio 6 locations, you have the unique opportunity to connect and leave a positive impact on those who visit us every day, in a real and meaningful way.

     

    As an iconic brand in economy lodging, we live to serve both our guest and our team members, equally. We seek out those who have a Heart for Service and a desire to grow with our organization. We provide our team members competitive benefits, in addition to leadership coaching and development opportunities through robust training and forums. Plus, with our Operation Next Step program we are committed to honoring and supporting our veterans and military spouses by creating opportunities to take that next step in their career with us.

     

    At G6, we work hard but we make sure to show our appreciation for our team members’ contributions during our CEO Awards, Team Member Appreciation Month, Veterans Day events, in addition to providing incentives for our frontline team members.

     

    If you have a service attitude, a desire to transform your career and have an entrepreneurial spirit, we look forward to having you join our team!  

    Responsibilities

    • Manage the QA Program to drive identification of operational opportunities and customer satisfaction improvements, while reducing the gap between best and worst performers.
    • Collaborate with internal and external team members/stakeholders to maintain maximum impact of the QA Program in line with Enterprise goals.
    • Deliver consistent Program integrity regarding awareness, participation, process, reporting, and communication.
    • Monitor and maintain accuracy and reliability related to tools/reports/dashboards. 
    • Ensure the QA Program tools are known, utilized, and effective; and evolve with the business needs.
    • Evaluate and communicate Program related trends, track key competitors and sharing findings with the team.
    • Acting liaison and SME across the Enterprise in regards to the QA Program.
    • Actively and positively support Enterprise culture and demonstrate G6 core values.
    • All other duties as needed or required.
    • Ability to travel (<30%) for meetings with customers, vendors, other team members, and/or other business necessities

    Qualifications

    • Bachelors in Hospitality, Quality Assurance, Quality Mgmt. or related study
    • Proficient in use of computers, internet, and applications
    • Advanced working knowledge of excel, word and other MS Office software
    • Strong critical and conceptual thinking ability coupled with qualitative and quantitative analytical skills
    • Proven reporting and analysis experience
    • Prior team and project management experience
    • Experienced in training and coaching
    • Excellent verbal and written skills (in English) with an ability to reach a large audience of different backgrounds
    • Detail oriented with exceptional organizational, time management, and problem solving skills
    • Outstanding emotional intelligence, customer service skills and mindset (a Heart for Service)
    • Creative, open to learning and adapting to business environment changes
    • Contract experience a plus

    To apply, please click on the application link, or send resumes to careers@g6hospitality.com

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