Credit and Collections Manager

4 weeks ago



The Credit and Collections Department is responsible for the accounts receivable and credit & collections functions as it relates to our direct bill customers and franchisees of G6 Hospitality.

The Credit and Collections Manager  reviews all department processes, reconciliations and reports to ensure accuracy and timeliness of cash application and collections to improve cash flow and reduce bad debt while maintaining good customer relationships. The Manager must understand how the accounts receivable and advanced collection systems and related interfaces work. Collaborating with the Billing Manager is required to ensure consistent messaging and experiences for our customers and franchisees.  The Manager is responsible for developing and administering credit and collection programs, evaluating credit risk, overseeing cash application and ensuring timely resolution questions and disputes on account balances. The Manager has the responsibility for managing all delinquent accounts for the purpose of collecting past-due balances and through that process, be able to evaluate the quality of accounts receivable and assign risk factors by generating reports and conducting credit reviews. Other responsibilities include assisting with month end close, answering P&L questions and assisting staff members with issues as they arise.

As a Manager, this person assists in making decisions regarding staffing and provides feedback to Team Members on performance. The manager will set performance goals for team members and prepare performance evaluations. They must provide the skills to communicate, motivate, and train their team to develop the staff to achieve departmental and company initiatives. This position will report to the Accounts Receivable Director.



The individual occupying this position must be able to perform essential job functions set forth below with or without reasonable accommodation.

  • Primary Duties & Responsibilities:
    • Plan, evaluate, implement and continuously improve all aspects of Accounts Receivable and Credit & Collections functions and processes
    • Manage team members and their workload with communication, guidance, and motivation
    • Prepare and manage department budget and forecasts
    • Project manage initiatives specific to Accounts Receivable and Credit & Collections process
    • Manages aging accounts receivable and collection portfolios to forecast monthly bad debt projections
    • Manage all aspects of cash applications from credit cards, wires, ACH and lockbox receipts
    • Make decisions within authority limit or escalate to resolve billing and cash application disputes
    • Work closely with the treasury team to ensure receipt of payments and deposits occur timely and by specified deadlines.
    • Investigate circumstances of non-payment and unapplied payments
    • Review monthly reconciliations for Accounts Receivable General Ledger accounts
    • Continuously work to improve A/R processes through technology and/or procedural improvements
    • Perform month end close procedures, including analysis, preparation and upload of journal entries and answering questions on the accounts related to A/R and Collections, primarily bad debt and 3rd Party collections
    • Manage high level of responsibility for the team’s portfolio and direct responsibility of own portfolio made up of high dollar/high risk customers.
    • Work closely with the Billing team to improve quality of invoicing and collection procedures based on issues that arise from collection efforts.
    • Establish procedures to monitor credit limits and reevaluate credit as necessary
    • Review and approve credit limits on customer accounts and handle any special credit and payment arrangements
    • Prepare schedules and reports for auditors and answer their questions
    • Review and analyze monthly dashboards, unapplied cash, aging reports and reserve schedules with identification, communication and resolution of issues
    • Work with internal departments to ensure Accounts Receivable’s needs are being met as well as the needs of those departments
    • Responsible for developing and publishing Oracle BI Analytics dashboards and reports
    • Responsible for Oracle advanced collections as super user, data accuracy, and system enhancements/upgrades
    • Responsible for understanding Oracle accounts receivable functionality including system setups
    • Assess, implement, and manage department KPIs
    • Ensure professional relationships are established and maintained with Franchisees, customers, sales, other departments, as well as the properties
    • Communicate regularly with sales team and franchise operations on payment problems and collection efforts
    • Establish relationships with CPDB customers and franchisees and resolve receivables delinquencies
    • Maintain relationships with 3rd party collection firms as necessary
    • Handle account escalations as they arise
    • Recommend actions on past due accounts (PFC, hold, write-off)
    • All other duties as needed or required
  • This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and it is not intended to be all-inclusive.
    • Job Requirements:
      • Maintain attention and concentration for extended periods of time
      • Read and interpret documents and instructions from customers, vendors, and other Team Members
      • Communicate effectively with customers, vendors, and other Team Members
      • Multi-task and prioritize workload
      • Work within the appropriate level of independence
      • Function in a fast-paced environment
      • If applicable, ability to travel for meetings with customers, vendors, other Team Members, and/or other business necessities



  • Bachelor’s degree in Accounting or related field required
  • Minimum of 5 years of experience in a commercial B2B credit evaluation/collection and Accounts Receivable
  • 5+ years of supervisory experience required
  • Oracle R12 (AR/Collection Modules) knowledge preferred
  • Proficient in Microsoft Office and Other productivity software tools including Excel vlookups and Pivot tables.
  • Excellent research and analytical skills
  • Solid negotiation and leadership skills
  • Must be adaptable to a changing environment
  • Self-Motivated and proactive
  • Meet deadlines assigned and be able to identify and escalate appropriately when there are problems
  • Effective communication skills with staff and upper management for problem solving and team development
  • Must be a team player
  • Handle multiple projects and assignments in addition to daily activity
  • Possesses and applies knowledge of accounting principles, practices, and procedures
  • Minimal travel is required


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